Testimonials

HomeTestimonials

Dixon Pools has given our family a wonderful amenity to our home. Pat was extremely supportive during the design process by personally meeting with us on several visits to discuss the optional pool designs. She came to our home to see our backyard space in order to help us decide on the perfect sized pool and design to enhance our backyard area. While under construction, the process went fairly quickly, and as my husband is the curious type and likes to be involved, Pat’s team was more than happy to answer his many questions and Pat was constantly updating us throughout the process. Because Dixon’s planning and construction went so smoothly, we have since asked Pat’s team to continue to take care of our pool and spa on a weekly basis. As my husband is disabled and I travel for work, this service has been a tremendous support to our family. We will certainly continue this service through the winter months and probably even through summer. Due to the service, we have not had to install a pool cover. As we selected a heated pool option, our family has continued to enjoy the pool throughout the winter, actually using the pool on special occasions such as Thanksgiving, Christmas, New Year’s Eve, Super Bowl party, and during birthdays. The pool has been great entertainment for the kids during these events at our home. We could not have been more pleased with our entire experience with Dixon, and Pat continues to answer any questions we have and is so very supportive as she knows we are new pool owners. Thanks to Pat and her team for such a wonderful experience.

Woody and Kristi B.

I was just reading through the reviews, trying to figure out how in the world this place doesn’t have all 5-star reviews. The owner is so nice and knowledgeable. And our service has always been completed correctly on time and at a fair price. I love going in the store because there is always something new…. I’m sure my husband wishes I wasn’t going in as often!
J C.

We had a great experience with Dixon Pool & Spa, Inc. We brought in our water sample from our pool and Pat tested it, then told us exactly what we needed and had instructions for us printed out to take home! Our pool looks beautiful, and I look forward to this summer quarantined poolside!
Keith J.

Great company to do business with. Honest and very informational. They help solve difficult pool problems with no charge, sell you just what you need, nothing more, and are very detailed when it comes to using them. As a homeowner with a pool, it’s a must to have a pool store so dedicated to helping you. I’ve been to many different pool stores that sold me things that ultimately didn’t solve any of my issues, costing me hundreds of dollars and still end up having to figure out what was going on. First time I went to Dixon Pool & Spa, Inc., she knew exactly what my problem was. And it worked!!! I’ve had a lot of ups and down with my pool and from now on, I will only do business with you guys. Thanks for being my saving grace in the tough times and steering me in the right direction the first time.
Taynika V.

They are very helpful getting us started up with our new hot tub, and it wasn’t even purchased from them.
Doug F.

I can’t see how anyone could give this place a bad rating. They deserve 10 stars! Pat, the owner, is VERY knowledgeable and professional, yet friendly. We ALWAYS get treated like we’re her best friend as soon as she sees us. She has always helped us keep our pool sparkling and easy to maintain by keeping us up to date on our sand changes, automatic cover maintenance, openings and closings. Quotes are accurate and fair, and the service crew is awesome! You couldn’t ask for nicer people to do business with! I HIGHLY recommend them!
Avis R.

Pat, who has always been extremely cordial, professional and goes out of her way to be helpful, makes it always a pleasure doing business at Dixon Pool & Spa, Inc. Thank you!
Janet H.

Pat really takes care of her customers. Very friendly, fast, helpful service for all your pool and spa needs. We ordered a luxury spa back in Dec of 2018. We received it about 2 weeks early in January 2019. Use it almost every day!!
Amanda B.

Great prices, friendly service. Always have the chemicals and supplies I need!
Mark S.

Very great place to get pool supplies. Very helpful and knowledgeable about their products.
Dennis E.

The owner is kind and very knowledgeable about the pool business. Thank you for the advice and your services!
Chris K.

Great customer service. Always very friendly and helpful. Reasonable prices as well.
Shara M.

Very helpful in looking for a hard to find peace.. service was very friendly.
Sy W.

We LOVE our pool!!!!! Dixon Pool & Spa, Inc. did an outstanding, professional job on our pool! Their staff on site and in their store has been extremely helpful. We had put off building a pool for so long, but once we found them, we realized that we could afford it – AND WE’RE SO GLAD WE DID! Our pool is so easy to take care of! I use it for water aerobics, my husband likes it to cool off after mowing the yard, and our children can’t get enough of it. We have become closer as a family. Thanks, Tommy and Pat! We were referred by a friend and will continue to pass along that referral!
2avismebtel.

Friendly and the main lady is very knowledgeable and shared several tips with me that no one else has. I’ve made them my main go-to pool store even though its 25 miles away.
Jeffrey D.

I bought a hot tub here and received excellent customer service, and when I moved, they transported my hot tub to my new house and everything went like clockwork. The new house has a pool as well, and they were the builders of said pool. Now Pat tests my pool water and hot tub water every month and tells me exactly what to put in the pool and hot tub. Down to the oz and when to put it in and how long to wait between additional chemicals. It’s all printed out as well. Couldn’t be any easier. Anyway, I’m completely satisfied with the store’s customer service and with Pat’s experience and knowledge with water chemistry. I guess people have written their thoughts and observations here like me, basically I’d say make your own mind up. I for one will be a loyal customer.
Lindsay P.

Always friendly and helpful. Parts in stock and will call back. We have dealt with Dixon Pool & Spa, Inc. for 15 years and never had any problems.
Kathy K.

I just want to extend a great big thank you to Dixon Pool & Spa, Inc. and, in particular, Pat Rice. Pat is very knowledgeable of this huge process that I knew absolutely nothing about. She walked me through the stages during the entire pool installation and kept me informed of any changes. If there were any bumps in the road, Pat handled them before contacting me. She is a very authentic person — I highly recommend trusting her and her knowledge. My best advice is to stay out of the way and let Pat do her job. She will deliver as promised without compromise!

J.C. Scott.

Just installed new liner; it looks great!! They are very knowledgeable & extremely helpful!
Becky O.

Place has changed for the good, has started back selling Baquacil products at a reasonable price. Owner is very helpful and friendly.
Faye R.

The owner is always very friendly and helpful with our pool needs. Stopped in to get pool filter sand for the season. Always a great little shop to browse as they have floats, supplies, garden, and house flags, too.
Shannon P.

Dixon Pool & Spa, Inc. put in our pool and it went so smoothly. We have had consistently good customer service, sparkling water and a great relationship with the owner, Pat. I would definitely recommend checking them out. We’re going to be getting our spa from them soon!
Jessi C.